# IRIS — Critical communication, resolved.

> AI-agentic critical-alert orchestration for regulated industries, by MeshWorks Wireless Oy (Finland). IRIS reaches the right person on the right channel and escalates until a human acknowledges, then proves resolution for compliance. Live channels: SMS and Voice/IVR (via Twilio). https://my-iris.io

## Key facts
- What it is: a stateful, two-way critical-alert platform — not send-and-forget. It escalates through an on-call chain until someone acknowledges, and writes an audit-grade record.
- Live channels: SMS (Twilio) and Voice/IVR (Twilio TwiML). Roadmap: Slack, Microsoft Teams, WhatsApp, Telegram, Email.
- Escalation: stateful, up to ~20 rounds, in 6 languages; recipients reply "1" to acknowledge or "2" to escalate.
- Compliance: EU data residency by architecture (Cloudflare Durable Objects, EU jurisdiction); GDPR Art. 15/17; DPA available on request; STOP/START opt-out in 6 languages; configurable retention.
- Pricing: free trial of 1,000 credits (worth €10, no credit card); 1 credit = €0.01; Starter €49/mo, Professional €299/mo, Enterprise €999+/mo.
- Proof: built by the team behind Seemoto (pharmaceutical environmental monitoring across 5 EU countries); 1,431+ alerts delivered on the prior AMS v1 system.
- Best for: pharma/life sciences cold chain, healthcare, food safety/cold chain, and other regulated, asset-critical operations.
- How it differs: built for operations/IoT (not IT-only), EU-native, and priced per alert — not per user seat — unlike PagerDuty/Opsgenie; adds escalation + proof on top of raw notification pipes like Novu; a reliable, stateful replacement for fragile Make.com/Zapier alert chains.

## Services
- [SMS alerts](https://my-iris.io/services/sms): Two-way SMS with stateful escalation, 6-language messages, opt-out. Live, via Twilio.
- [Voice & IVR alerts](https://my-iris.io/services/voice): Automated calls with keypad (DTMF) acknowledgement. Live, via Twilio.
- [Services overview](https://my-iris.io/services): All channels — SMS + Voice live; Slack, Teams, WhatsApp, Telegram, Email on the roadmap.

## Platform
- [Two-way escalation engine](https://my-iris.io/platform/escalation): The stateful state machine that reaches a human.
- [Compliance & EU data residency](https://my-iris.io/platform/compliance): GDPR, DPA, opt-out, audit log, EU edge.
- [Developers / API](https://my-iris.io/platform/api): Ingest an alert with one REST call.

## Solutions
- [Pharma & life sciences](https://my-iris.io/solutions/pharma): GxP cold-chain alerting with audit-grade proof.
- [Healthcare](https://my-iris.io/solutions/healthcare): Medication/vaccine storage and patient-safety alerts.
- [Food & cold chain](https://my-iris.io/solutions/food-cold-chain): HACCP-ready temperature-excursion alerting.

## Pricing & trial
- [Pricing](https://my-iris.io/pricing): Tiers + a credit calculator.
- [Start free](https://my-iris.io/start): Begin a free trial — 1,000 credits (€10), no credit card.

## Company
- [About](https://my-iris.io/about): MeshWorks Wireless Oy; the team behind Seemoto and Feelplace.
- [Contact](https://my-iris.io/contact): Talk to us about enterprise onboarding.